At IPTV Dubai Hub, we stand behind the quality of our IPTV services and want our customers to be fully satisfied with their purchase. That’s why we offer a 7 Days Money Back Guarantee on all new subscriptions.

Please read the following policy carefully to understand how refunds are handled.

Eligibility for Refund

You are eligible for a full refund if:

  • You request the refund within 7 days of your initial purchase

  • You are a first-time customer

  • You experience technical issues that we are unable to resolve

  • Your IPTV service is not activated or delivered within the expected time

Refunds will not be granted in the following cases:

  • You requested a refund after 7 days from the date of purchase

  • You provided incorrect device information or used incompatible hardware/software

  • Your internet connection is unstable, slow, or not suitable for IPTV streaming

  • You violated our Terms of Service or attempted to misuse our services

  • You purchased a renewal or second subscription (our money-back guarantee applies only to first-time purchases)

How to Request a Refund

To request a refund, please contact us at iptvdubaihub@gmail.com with the following details:

  • Your full name

  • The email used to place the order

  • Your order number or transaction ID

  • The reason for your refund request

Our support team will review your request and respond within 24–48 hours. If your refund is approved, it will be processed through the original method of payment within 5–7 business days.

Partial Refunds

In some cases, we may offer a partial refund if only part of the service was delivered or used. This is handled on a case-by-case basis at our discretion.

Contact Us

If you have any questions about our refund policy or need help with your service, feel free to reach out:

📧 Email: iptvdubaihub@gmail.com